Activation of SSL Gateway lb-ca-sslgateway-zm (In Progress)
  • Priority - Critical
  • Affecting System -
  • We have enabled an SSL Load Balancing Gateway for our primary site of this also covers the main user portal at

    This should improve responsiveness to the backend and allow us to scale with all the demand.

    If you're experiencing times or slowdown, please open a ticket or contact your account manager. is the best place to view any possible interruption.

    This ticket will remain open until we are fully satisfied with the Balancer and that no issues come up.

    Technical Details:

    This is the expected result of each Header reply.

    Obviously Age / X-Cache & X-Cache-Hits will depend on cache warming

    HTTP/1.1 308 Permanent Redirect

    Content-length: 0


    Connection: close


    HTTP/1.1 200 OK

    Date: Wed, 14 Nov 2018 23:55:26 GMT

    Vary: Accept-Encoding

    Public-Key-Pins: pin-sha256="YLh1dUR9y6Kja30RrAn7JKnbQG/uEtLMkBgFF2Fuihg="; pin-sha256="grX4Ta9HpZx6tSHkmCrvpApTQGo67CYDnvprLg5yRME="; max-age=31104000; includeSubDomains

    Strict-Transport-Security: max-age=31104000; includeSubDomains; preload

    Content-Type: text/html; charset=UTF-8

    X-Varnish: 8853048 9177459

    Age: 0

    X-Cache: HIT

    X-Cache-Hits: 1

    Accept-Ranges: bytes

    X-IPLB-Instance: 8892


  • Date - 14/11/2018 06:00 - 14/11/2018 08:00
  • Last Updated - 14/11/2018 18:58
Placeholder - General Maintenance (Reported)
  • Priority - Low
  • Affecting System - HaaS
  • Our grid of general maintenance for your consideration, this is the default rules we follow. Exceptions per server are made based on client requirements.


    Process Start Time End Time System Load / Priority Comments
    Server Reboot Sunday 20:00 Sunday 24:00 Low Usually on when a new kernel or security patch
    Analytics Daily 1:00 Daily 2:00 Low Push of all analytics to hive
    Server Backup 4:00 6:00 Medium Days depend on contract (Daily,Weekly,Monthly)
    Server Backup Offsite 6:00 7:00 Medium Offloading to Cold Storage
    Server Updates 7:00 7:30 Low Automatic Package Updates


    This is a general rule of thumb based on average usage. Times are average based on system load.

  • Date - 23/10/2018 22:57
  • Last Updated - 23/10/2018 23:14
Placeholder - Server Status (Reported)
  • Priority - Low
  • Affecting System - HaaS
  • This is a placeholder. Please ignore. If nothing above this post is displayed, then no issues are currently reported.

    You can view a live status of all our servers

  • Date - 23/02/2016 01:41
  • Last Updated - 23/10/2018 23:13