We recommend FileZilla as a software to connect to our services and this guide follows its latest. (As of June 23rd 2017)
The first step is to verify that your settings are compatible.
Connection OptionalSet Timeout to 300
FTP OptionalEnable Passive Mode
Allow Fallback to Active mode
Active mode OptionalWe allow fallback to Active mode due to our corporate clients firewall restrictions.
For active mode we require ports 35,000 to 50,000 on TCP (Update on August 1st 2018 - New servers support port range of 49152 to 65534)
We also use the FileZilla URL to find out external IP incase of NAT issues.
Passive Mode OptionalThis forces the usage of the Public IP used by the server to counteract NAT issues.
Transfer OptionalWe set this to a conservative 10, but you could increase this to 20 or even 30 depending on how many FTP tabs you are using to connect to multiple FTP servers at a time.
Site Manager RequiredNew Site
Host: will be the host provided in your welcome email
Encryption: Require Explicit FTP over TLS
Logon Type: normal
Username: provided in welcome email
Password: auto generated in welcome email
Transfer RequiredTransfer Mode: Passive
Simultaneous Connections: 6
That should be all. We have had some clients behind corporate networks that require changes to their local firewall rules, please consult your administrator or have them open a support ticket.
Essentially they need to open incoming and outgoing TCP connections to 20/21 and 35000 to 50000 and force Active Mode (Update on August 1st 2018 - New servers support port range of 49152 to 65534)
* Updated June 23rd 2017
* Updated Auguest 1st 2018