We have updated our edge firewall rules, due to a minor misconfiguration we had intermitant issues with connections being dropped.

Issue was from October 1st 11:45 PM EST to October 2nd 4:18 PM EST

Everything is now online and tested, if you have issues connecting to any of our sites please contact support.
We are aware of clients having issues connecting via FTP to our secure server.

We use FileZilla and recommend these example server settings:

FTP Server: magi.zenithmedia.me (replace with your server)
Port: 21
Encryption: Require explicit FTP over TLS
Logon Type: Normal
user: cpanel username
password: cpanel password
Transfer mode: active
Maximum number of simultanious connections: 4
TCP Port Range: 30000-35000

Connecting behind a home firewall will require you to open a port range to your computer, the port range is listed above 30,000 to 35,000 for TCP connections.
If you do not know how to setup port forwarding you can enable DMZ on your router with your computers internal IP, this will allow all ports to be forwarded to your machine.

Don't hesitate to speak with our customer support team.

Regards,

Zenith Media Canada



Thursday, October 2, 2014



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